Privacy Policy

Last Updated: March 2026

At Silk Road Exotics, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you interact with our collection.

01. Information We Collect

We collect information voluntarily provided during checkout or inquiries. This includes your name, email, phone number, and billing/shipping details necessary for the safe transport of live invertebrates.

02. How We Use Your Data

Your data is used to process orders, provide customer support, and coordinate FedEx Priority Overnight deliveries. For the safety of our animals, contact details are vital to ensuring a successful Live Arrival Guarantee.

03. Secure Payments & Third Parties

We do not sell or trade your data. Information is only shared with trusted partners essential to our operations, such as Stripe, PayPal, and specialized live-animal carriers.

04. Data Security

We implement high-level technical measures to safeguard your information. While no system is 100% secure, we continuously monitor our practices to protect the Silk Road Exotics community.

Questions regarding your data? Contact Us